Your trusted partner for efficient project delivery.
35+ years of expert knowledge — legislation, regulations, contracts, planning, H&S, suppliers — available 24/7 through BuildGPT by OCC.
Protect your clients. Guarantee your payment. Work is submitted with evidence, reviewed and signed off before each milestone releases — aligned with the government's new Trusted Payments framework.
On 28 August 2026, Prime Minister Andy Burnham announced two interlocking measures to eliminate rogue builders. In 2024, people lost over £10.3 billion on home maintenance. More than 1 in 4 adults who carried out home improvements experienced problems, with over 37% facing extra costs averaging £750.
Delivered by the Furniture and Home Improvement Ombudsman (FHIO) with the Chartered Trading Standards Institute (CTSI). Builders who sign up must demonstrate higher standards of customer service, transparency, dispute resolution access and compliance.
Approved businesses display the CTSI Approved Code logo. Fully live December 2026. Voluntary — no compulsory licensing.
Built by Trusted Payments Limited (the Resolver team). App live September 2026. Client and builder agree scope and milestones upfront. Client funds each stage into a protected account. Builder submits evidence. Client reviews within 24 hours. Payment releases via Stripe on approval. Disputes go to FHIO.
→ Payment guaranteed before work starts
→ Market differentiation via Approved Code badge
→ Stop being undercut by rogue traders
→ Paper trail of sign-offs in disputes
→ Fairer dispute resolution via FHIO
→ No large upfront payments
→ Sign-off control before each payment releases
→ 24-hour review period built in
→ Evidence required per stage
→ Free FHIO ombudsman access
→ Warranty on completed works
OCC Founder Colin Stacey wrote the definitive guide to avoiding cowboy builders long before the government caught up. 11 practical chapters — from choosing the right builder to staying on budget and avoiding delays. Written with 40+ years of real site experience.